Section 1
Introduction
TimeNova is offered on a subscription basis. This policy explains how charges, cancellations, and refunds generally work for organizations paying TimeNova for TimeNova.
Specific terms in a signed order form or enterprise agreement take priority over this general policy where they conflict.
Section 2
Trials and initial charges
Where a trial period is offered, no subscription charge occurs until the trial ends and a plan is selected. Adding billing details during a trial does not itself trigger a charge unless stated otherwise at signup.
Section 3
Cancelling a subscription
Administrators can cancel a subscription from workspace billing settings. Cancelling stops future renewals but does not, by itself, refund charges already processed for the current billing period.
Access to paid features typically continues until the end of the current billing period unless access is suspended for another reason.
Section 4
When a refund may be issued
Refunds are considered on a case-by-case basis. Common situations where a refund may be appropriate include:
- A billing error, such as a duplicate charge or an incorrect plan amount.
- A confirmed service outage that materially prevented use of TimeNova during the billed period.
- A refund required by applicable consumer-protection law in your jurisdiction.
- Seat or plan reductions, which are generally handled as credits under the Pro-ration Policy rather than a direct refund.
Section 5
Situations not typically eligible for a refund
Except where law requires otherwise, refunds are not typically issued for a change of mind after extended use of a billing period, for access suspended due to a Terms of Service violation, or for one-time add-ons already delivered.
Section 6
Requesting a refund
Refund requests are submitted through official TimeNova support channels by a workspace administrator or billing contact, including the account, workspace, and invoice details needed to review the request.
Requests are reviewed and a decision communicated within a reasonable time. Approved refunds are issued to the original payment method through the payment processor, and timing to appear can depend on the card issuer or bank.
Section 7
Taxes and third-party fees
Applicable taxes are generally non-refundable except where law requires otherwise. Fees charged by third parties, such as currency-conversion or payment-processor fees, are outside TimeNova’s control and may not be recoverable.
Section 8
Changes and contact
TimeNova may update this policy from time to time. Questions about a specific charge or refund can be directed to TimeNova support.