Section 1
Introduction
This page explains how TimeNova generally handles billing when a workspace adds or removes seats, or changes plans in the middle of a billing period.
Section 2
Adding seats
Adding a seat mid-cycle typically works as follows:
- The new seat is charged a pro-rated amount covering the remainder of the current billing period.
- From the next renewal, the seat is billed at the full recurring rate along with the rest of the workspace.
Section 3
Removing seats
Removing a seat takes effect immediately for access purposes. The unused portion of that seat’s current period is generally applied as a credit toward the workspace’s next invoice rather than issued as a direct refund, except where the Refund Policy or applicable law requires otherwise.
Section 4
Upgrading plans
Upgrading to a higher plan typically takes effect immediately, unlocking the new plan’s features right away. The difference in price is pro-rated for the remainder of the current billing period.
Section 5
Downgrading plans
Downgrades are typically scheduled to take effect at the next renewal rather than immediately, so a workspace does not lose access to features or data mid-cycle without warning. Any feature or seat limits tied to the lower plan apply from that renewal date.
Section 6
Annual versus monthly billing
Pro-ration mechanics follow the same general approach on both billing intervals, but the amounts are calculated against the annual or monthly price as applicable.
Section 7
Invoices and credits
Pro-rated charges and credits appear as line items on the workspace’s next invoice. Credits are applied to future invoices rather than paid out as cash, except as described in the Refund Policy.
Section 8
Changes and contact
TimeNova may update this policy as TimeNova's billing system evolves. Billing questions can be directed to TimeNova support.